The qualifications of your specific manager will vary by the tasks that you assign to him or her.
Generally, most managers possess at least a bachelor’s degree. Entry-level managers should have some administrative background, but may not have experience in the medical field. For truly complex positions with many tasks, you may prefer a candidate with a master’s degree.
Candidates with certification in the medical office manager position (a CMOM certification) demonstrate specific training in many of the common manager tasks. Certification also denotes a professional who may be more up-to-date in business and administrative issues.
Finding your Medical Office Manager
Before advertising, write a clear job description with all possible responsibilities. Determine the appropriate salary for the position by comparing it to other practices in your community and checking with local colleagues.
Depending on what you and your practice need, you should pay careful attention to the candidate’s resume or CV. Items to check for may include:
- Accounting experience
- Payroll and budget development and implementation
- Human resource management skills
- Risk management experience
- Marketing ability and practice
- Knowledge of medical issues and terminology, including clinical protocol and managed care coding and claims processing
Consider how much experience you want or need in your manager. Strong, for example, prefers medical office experience over school degrees, as practical knowledge is much more useful in her environment.
While you are interviewing candidates, remember that the appropriate candidate should be at ease speaking to all types of people. They should be secure in their ability to manage projects and other staff. Finally, he or she should be capable of and comfortable with taking on many disparate tasks.
Be sure to request and check all references. You are imparting an enormous responsibility to your medical office manager. Consult with former employers about performance, working dynamics, problems, attendance, and any other questions you may have.
By carefully considering what you need for your practice, and methodically reviewing the people that might help you get there, you will find a medical office manager that will effectively increase revenue, motivate staff, and keep your practice thriving. This will allow you and your colleagues to focus on your responsibility – providing quality patient care.
Sources for this article include:
About the Author
Amy Lillard was a regulatory and marketing professional at the Feinberg School of Medicine at Northwestern University for 4 years prior to writing on healthcare topics.
The author discloses no financial conflicts of interest with the content of this article.